Terms & Conditions

01 About Tangara Birding

Tangara Birding (tangarabirding.com) is an online marketplace platform that connects clients with independent professional birdwatching guides. Tangara Birding acts solely as a facilitator — it is not a travel agency, tour operator, or guide service.

By using our platform and making a booking, you enter into a direct service agreement with the independent guide. Tangara Birding collects payment on behalf of the guide and processes transfers after expedition completion.

The platform is owned and operated by Gustavo Dallaqua de Oliveira, an individual based in São Paulo, Brazil.

02 Bookings and payments

Deposit

A 50% deposit is required at the time of booking to confirm your expedition. This deposit is processed securely via Stripe and is non-refundable except as described in Section 3.

Remaining balance

The remaining 50% balance is due no later than 30 days before the expedition departure date. Failure to pay the balance by this deadline may result in cancellation of your booking without refund of the deposit.

Currency

All prices are quoted in US Dollars (USD). Your card issuer may apply conversion fees if your account is held in a different currency. Tangara Birding is not responsible for exchange rate fluctuations or bank fees.

Booking confirmation

Your booking is confirmed once the deposit payment is successfully processed and you receive a booking reference number (e.g. TB-XXXXXX). The guide will contact you within 24 hours to confirm logistical details.

03 Cancellation and refund policy

Cancellation by client

• More than 60 days before departure: Deposit is non-refundable. Remaining balance (if paid) is refunded in full.
• 30–60 days before departure: Deposit is non-refundable. 50% of remaining balance (if paid) is refunded.
• Less than 30 days before departure: No refund. Full amount is forfeited.

Cancellation by guide

If a guide cancels an expedition, the client will receive a full refund of all amounts paid, including the deposit. Tangara Birding will process the refund within 5 business days.

Force majeure

In the event of cancellation due to circumstances beyond reasonable control (natural disasters, government travel restrictions, extreme weather), Tangara Birding will work with the guide to offer the client a reschedule or credit. Refunds in force majeure cases are at the discretion of the guide and Tangara Birding.

04 Guide responsibilities

Independent guides listed on Tangara Birding are responsible for:

• Delivering the expedition as described on the platform
• Maintaining appropriate local permits, licenses, and insurance
• Ensuring the safety and wellbeing of clients during the expedition
• Communicating promptly with clients before and during the expedition
• Providing accurate descriptions of itineraries, target species, and included services

Tangara Birding does not verify the credentials, insurance, or licenses of individual guides. Clients are encouraged to communicate directly with guides before booking.

05 Client responsibilities

By booking an expedition through Tangara Birding, you agree to:

• Provide accurate personal information at the time of booking
• Disclose any relevant health conditions, physical limitations, or dietary requirements to your guide
• Obtain appropriate travel insurance, including medical evacuation coverage
• Comply with all local laws, regulations, and conservation rules during the expedition
• Respect the natural environment and wildlife at all times
• Follow all reasonable instructions given by your guide for safety purposes

06 Assumption of risk

Birdwatching expeditions take place in natural, remote, and sometimes challenging environments. You acknowledge that participation in these activities involves inherent risks, including but not limited to:

• Exposure to extreme weather conditions, heat, rain, and cold
• Encounters with wildlife, including venomous insects, snakes, and other animals
• Physical exertion on uneven, slippery, or steep terrain
• Limited access to medical facilities in remote areas
• Travel in vehicles on unpaved or challenging roads
• Risk of insect-borne diseases (malaria, dengue, yellow fever, etc.) in tropical regions

You voluntarily assume all such risks and agree that neither Tangara Birding nor the guide shall be held liable for any injury, illness, death, loss, or damage arising from participation in the expedition, except in cases of gross negligence or wilful misconduct.

You are strongly advised to consult a travel medicine specialist before any tropical expedition and to carry appropriate medications and personal protective equipment.

07 Limitation of liability

To the maximum extent permitted by applicable law, Tangara Birding's total liability to you for any claim arising from use of the platform or participation in an expedition shall not exceed the amount you paid for the specific booking giving rise to the claim.

Tangara Birding is not liable for: acts or omissions of independent guides; cancellations due to force majeure; loss of personal belongings during expeditions; travel delays or disruptions; or failure to observe specific bird species.

08 Privacy and data

We collect and process personal data necessary to facilitate your booking and communicate with you and your guide. Your data is stored securely and never sold to third parties.

By making a booking, you consent to your contact information being shared with the guide assigned to your expedition, solely for the purpose of delivering the service.

For full details on how we handle your data, please see our Privacy Policy.

09 Governing law

These Terms and Conditions are governed by the laws of Brazil. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of São Paulo, Brazil.

For clients in the European Union, mandatory consumer protection rights under EU law are not affected by this choice of law clause.

10 Contact

For any questions regarding these terms, cancellations, or disputes, please contact us at:

[email protected]

We aim to respond to all enquiries within 2 business days.